Acting On Feedback

Once Feedback has been submitted you can view it from the Feedback section of the admin portal.

You can Search active feedback to find something specific or select Feedback by clicking the checkbox to its left
to take action.

If you choose to Delete the feedback then it will be removed from your account. If feedback is valid and you want to proceed with creating an incident Create Incident

After confirming your action StatusCast will create a new Drafted incident containing all of the feedback you have selected. The date/time of the drafted incident will be based on the earliest Feedback that you had selected. Each piece of Feedback that you selected will be included in the draft as its own post.

Edit the Incident and posts to your liking and when ready click Publish to make the incident live on your status page. You can also just Update your draft to save any changes you make without making it available on the status page.