Email Beacon configuration

To get started please go to Settings > Settings > Beacons and click on the CREATE BEACON button. Then a setup walkthrough will show to help you set the beacon type, provider and other settings. Instead of selecting generic webhook, or an integrated third-party, you will select generic e-mail.

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Once you submit the walkthrough you will be taken to the beacon configuration area, which is made up of several sections. The most important sections, for the purposes of this article, are the General and the Rules section. Note: Here you can also see historical information about the beacon and incidents related to it.

The beacon will show the email to be used for integration in the forwarded emails to section.

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Setting Up Your Beacon

For the most part, in general, email beacons are setup to evaluate information in a ping from a service to see if a service is up or down and then execute and action or actions. To do this, the beacon should grab the necessary information to see if the conditions are met. If the service is down, create an incident. If the service is up, create an update.

To be able to do the above, the beacon should have the following:

General IF - to see if an actions needs to be taken.

  1. Select the Body IDENTIFIER.

  2. Enter the key as /html/body.

  3. Select Any as the CRITERIA OPERATOR.

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Check the checkbox on Create Incident.

  1. Select the Body IDENTIFIER.

  2. Enter the key as /html/body.

  3. Select Contains as the CRITERIA OPERATOR.

  4. Enter an identifying key that will be found in the email

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In the message field, enter {{/html/body}} to create the incident with information pulled from the email body.

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Check the checkbox next to Update Incident.

  1. Select the Body IDENTIFIER.

  2. Enter the key as /html/body.

  3. Select Contains as the CRITERIA OPERATOR.

  4. Enter an identifying key that will be found in the email.

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