Administrator Notifications

StatusCast allows you to setup notifications to let account administrators know when a system event has occurred.

These notifications are useful to alert administrators when an event has been created, updated or resolved. Also you can get a notification when a subscriber has been added or removed, among others.

To enable administrator notifications, please log in to your Admin Dashboard and then go to Settings > Settings > General in the left panel, under the General Setting section check the 'Enable System Notifications?' option and then click Save:

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All the notifications are set to be sent via email and SMS messaging by default. They can be managed by each individual administrative user by going to each user's profile by either clicking the headshot and then on 'My Profile', or by going to Settings > Users and clicking on the user.

Under the Notifications section you can choose which notifications to receive and how to receive them:

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To modify each notification just click on the field to the right of the notification and check the desired option, or you can remove an option by clicking on the X:

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Note: please remember to click on Update at top to apply the modifications.

Here is a list of the different notification options available:

Notification

Definition

System Exception

notifies when there is a system error is thrown

System Admin Message

notifies when there is a message for administrators

System User Message

notifies when there is a message for subscribers

System Incident Created

notifies when an incident is created

System Incident Updated

notifies when an incident is updated

System Incident Resolved

notifies when an incident is resolved

System Incident Assigned

notifies when an incident is assigned to a user

System Incident Task Created

notifies when a task is created

System Incident Task Updated

notifies when a task is updated

System Incident Task Assigned

notifies when a task is assigned to a user

System Incident Task Completed

notifies when a task is completed

System Change Component Status

notifies when the status to a component has changed

System Beacon Created

notifies when a beacon is created

System Beacon Updated

notifies when a beacon is updated

System Beacon Assigned

notifies when a beacon is assigned to a user

System Beacon Escalated

notifies when a beacon is escalated to a team

System Beacon Stage Change

notifies when a stage of a beacon has changed