Services Report

The Services Report provides you with information on maintenance, degraded performance and unavailable state times per service component to help you identify problematic services.

KPIs

Metric	Description
Total Time in Affected State	Displays the total time service component(s) are in affected states
Number of Status Changes	Displays the number of times a state change has occurred, either by an incident or manual change, of service component(s)
Mean Time to Resolution	Displays the average time to restore service component(s)

Duration View

Duration Chart

Displays a visual representation of the time the services component(s) have been affected states. Highlighting the bar gives you the duration of that state specific state.

Duration Table

Displays the time spent in each state for all components.

Frequency View

Frequency Chart
Displays a visual representation of the number of status changes. Highlighting the line gives you the number of times the state has been entered.

Frequency Table

Displays the number of times a state was reached for all components.

Table Parameters

State	Description
Unavailable	The service component offline and inaccessible
Degraded	The service component is online, but performance is reduced.
Maintenance	The service component is undergoing maintenance
Identified	The service component has been identified on the server
Investigating	The service component is actively being researched
Monitoring	Service component is being monitored for any changes in status
Informational	An informational state used to inform an audience

Exportable CSV

Table data are exportable into a .CSV with the following information:

ID
Service Component Name
Duration in Unavailable
Duration in Degraded
Duration in Maintenance
Duration in Identified
Duration in Investigating
Duration in Monitoring
Duration in Informational