Notifications

Notification Types

The types of notifications available in StatusCast are as follows.

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Notification Types

Notification

Description

Email

Sends an email notification to all subscribers of the components included in the incident. If using Groups, will send email notifications to all audience Groups members for the components included in the incident.

SMS

Sends a text notification to all subscribers of the components included in the incident. If using Groups, will send text notifications to all audience Groups members for the components included in the incident.

Webhook

Posts a notification to subscriber designated webhooks for all subscribers of the components included in the incident. If using Groups, will post a notification to subscriber designated webhooks for all members of the audience Groups for the components included in the incident.

Facebook

Posts a notification to your Facebook page as designated in your StatusCast Facebook Integration

Slack

Posts a notification to your designated Slack channel as designated in your StatusCast Slack Integration. Can also post to a secondary Incident Management channel for your StatusCast Administrators to use to post updates or resolve incidents.

MS Teams

Posts a notification to your designated Teams channel as designated in your StatusCast Teams Integration. Can also post to a secondary Incident Management channel for your Teams Administrators to use to post updates or resolve incidents.

WebEx

Posts a notification to your designated WebEx channel as designated in your StatusCast WebEx Integration

Twitter

Posts a notification to your Twitter feed as designated in your StatusCast Twitter Integration

Google Calendar

Posts a notification to your Google Calendar as designated in your StatusCast Google Calendar Integration

Setting Default Notifications

You can select which notifications are checked by default when an incident is being created. This setting is found in the admin panel under http://**yourdomain**.status.page/admin/settings/incidents under the Default Notifications tab.

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Sending Notifications During Incident Creation

When you create an incident and choose to send notifications, the type of notification, and the components included, will dictate who receives it. In this case, anyone subscribed to the components selected who chose to receive notifications via email or SMS would receive the notification. Additionally, it is posting to a Slack notification channel integration.

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Notification Type Selection

Review Recipients

When clicking next, and hovering over the question mark for the notification type, you can see who is receiving the notifications, prior to submitting.

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Publish

Click publish to post your incident and send your notifications

Incident Updates and Resolutions

Updates and resolutions to incidents also offer the option to send notifications. You may wish to send notifications every time you make an update, only when resolving an incident, or not at all.

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Updating an Incident

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Resolving an Incident

Resend Notifications

Maybe you forgot to send a notification you intended to send. No worries. You can resend notifications from any incident. The quickest way is to go to your incident list and use the resend icon for the incident in question.

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This will bring up the Resend notification dialog box

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Another option is to go into Edit the Incident

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You may also resend notifications from here

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