Post a New Incident or Status

To create a new incident, click on Incident in the left-hand menu, and then New Incident in the upper right

You can create draft incidents for publishing later, or publish your incident now.

Here are some important options to note when creating a new incident

Event Happened When Allows you to define when this status change is actually occurring; whether its a past, current, or even future event. Remember to use the has already happened option to keep your event duration accurate. For instance if you are not able to post a service outage to StatusCast until 30 minutes after it occurred then it would be best to post it as already occurring.

Templates Using templates can help you quickly and easily create a new incident. You can define the default text and components in templates, making incident creation quick and easy.

Affected Components By default Select all will be populated, but you can easily remove that by clicking the X and add the specific components by selecting the drop down area.

Subject Should be a sort description of your post. If you have elected to integrate your Twitter account with the StatusCast application then your Notice Subject will be tweeted as well. If you have set up templates for your application then you can also select the blue drop down box on the right to apply any predefined template.

This incident will cause downtime Selecting this option the post will count against your overall downtime %. The overall duration of your incident(once closed) will be added against your current uptime %.

Incident is closed allows you to simultaneously create and close an incident. This is perfect for back-filling your application, and avoids and unnecessary extra steps.

Incident Options

Field	Options
Template	Offers a list of incident templates created by your team. Gives a quick easy way to create new incidents and prefill fields within the incident. Find Templates in Settings> Incident Templates
Title	The name given to the incident
External ID	If you have a specific ID for your incidents, you can post it here
Type	Choose from Informational, Incident, or Maintenance
Minimum Role	The roles who can see the incident can be defined here, anyone with a lower role than the one selected will not see or be notified of the incident
Count Towards Downtime	directly effects downtime %
Post Immediately	If a Maintenance Incident is selected, this will be an option. You may posts the Incident immediately. Unchecked, the post timing will only be defined by the days and hours outlined in the Remind options in Recurring Maintenance scheduling
Happened When	Incidents can be created for past events. You can define date and time here
Estimated Duration	For Maintenance incidents, you can add estimated duration
Recurring Maintenance Interval Every	set recurring Maintenance intervals
Remind (hours) before start Remind (days) before start	Set Maintenance reminders hours or days prior to the event
Affected Components	Select the Components affected
Affected Groups	Pre-defined user groups can be selected here. To create groups go to Settings> Groups
Message	Using the message editor, you can set a message to be sent regarding the incident. Macros can be used here to reference specifics
Update Type	Type of update
Component Status	The current status of the affected components
Auto Close message	Updated message for when incident is closed
Save Draft	Save Draft for later publication
Publish	Publish the incident now